Strategic Outreach

Managing Change Via Communications

My Top 10 List: Resistance to Organizational or Process Change

Two lists here. First, the top five for implementation of major technology change in a healthcare setting, for physicians and other clinicians.

  1. Fear of the unknown
  2. Dislike time commitment to get training, practice, become proficient
  3. Fear of looking incompetent amidst peers
  4. Concern about disruption to operations (patient care)
  5. Resistance to standardization (workflows, clinical content, order sets, etc.)

All of these reasons (above) relate to other industries also. Next, five other reasons for resistance that can round out my all-industry “Top 10.” (Thanks to Robert Tanner’s blog for input on this.)

  1. Loss of status or job security within the organization (believe they will be harmed by change)
  2. Non-reinforcing reward systems
  3. Peer pressure (protect the department or group)
  4. Climate of mistrust (bad history with implementations and other change)
  5. Organization politics (some have personal motives)

May 7, 2015 Posted by | Change Management, Corporate Communications, IT Process Change | , , , , , , , , , | Leave a comment